Follow-up engine
No lead goes quiet without someone knowing.
Each new lead starts a timer. Agents get warned before it runs out. If it runs out, the lead moves to a colleague who speaks the lead's language, or goes to the manager.
First contact due
03:09:13
Aisha Rahman · Ravi Menon
The problem
The lead didn't go cold because nobody wanted it. It went cold because nobody was told.
How it works
A clock on every lead, from the moment it's assigned.
Step 1 · 16:30
Timer starts
24 working hours to a first attempt. Once a lead is Interested, in a Meeting or at Proposal, 7 days is the longest it can stay silent.
First contact due in 03:09:13
Step 2 · 18h and 23h
Agent warned
The agent hears it first, on the phone: six hours, then one hour before the clock runs out. The manager sees the list of leads about to breach.
Aisha Rahman is going cold. One call keeps her warm.
Step 3 · 24h
Reassigned or escalated
The lead moves to a colleague who speaks the buyer's language, or goes to the manager.
Moved to Omar Haddad · speaks English, Arabic
Can't fake it
Progress needs a real conversation.
Moving a lead forward without a logged call or WhatsApp asks for a written reason. Managers see the reason next to the stage change.
- Applies to Interested, Meeting and Proposal
- The reason stays on the lead's timeline
- Closing a lead needs a real attempt to reach the buyer
Move Aisha Rahman to Interested?
No call or WhatsApp is logged on this lead yet. Add a reason to continue.
Reason
Met her at the Marina Gate open house on Sunday
Every call ends with a next step
“How did it go?” after every call.
When a call ends, the agent picks the outcome and the next step with a date. On the phone it works offline and syncs when there's signal.
- Outcome, next step and date, in one sheet
- A suggested stage the agent can accept in one tap
- A scheduled follow-up pauses the clock
Lead Health
Every silent lead, by agent, every morning.
Managers open one screen and see which leads are at risk, warned or breached, and act on each one without opening it.
- One digest per manager per working day
- Nudge, reassign or park a lead as dormant in one click
At-risk leads
37
SLA warned
12
Breached
4
Shadow mode
See what CLOSR would do before it does it.
Turn the engine on in shadow mode first. CLOSR shows which leads it would have moved, and nothing moves until you go live.
- A weekly report of the moves it would have made
- Your team keeps working exactly as today
- Go live when the numbers look right to you
Shadow mode · this week
Nothing movedCLOSR would have moved 23 leads this week.
19 to a same-language colleague · 4 to the manager
Go liveIncluded inLead Health — Basic and upAutomatic reassignment — Advanced